What we do

As an IT vendor, service provider or systems integrator our partner services help you deliver something your clients value greatly: high quality, cost-effective technical support services.

But we understand that it’s often too expensive to keep large numbers of engineering and project management personnel on staff to meet your customers’ needs.

That’s where we come in. Our IT Support Services cover the full range of support requirements, from deskside break-fix to remote systems management – and everything in between. Our service delivery is completely flexible too. We offer fully outsourced, co-sourced or ad-hoc solutions. You choose.

Our services are fast. Using the latest innovations in resource management, they provide great control and visibility, and they’re extremely cost-effective, too. Which is why partners like HP, Fujitsu, HCL, Wipro and NCR have made us their trusted service delivery partner for years.

Here’s the a&o advantage we hope you and your customers will enjoy:

Rigorous SLAs – that we continue to over achieve on, ensure high quality service
Flexible delivery – blend any mix of services to meet your customers’ unique needs
Dedication to quality – measured by continual in-house and independent research
Expertise – that’s continually enhanced via our internal training and accreditation programme
International capabilities – in over 100 countries, allow us to be your one source for global support