Dynamic Scheduling Engine

Nothing enhances customer satisfaction like super-fast access to professional engineering resources. So we’ve built a truly innovative, workflow-scheduling application to help. It’s designed to boost the productivity of our field-based engineers and make sure your customers get a faster service, that doesn’t compromise on quality.

Our engineers receive ‘live’ information about their current and future jobs, remotely. GPS data provides a fix on engineers’ locations, making real-time scheduling possible. And because our Intelligent Logistics management system is also integrated, engineers can collect the parts they need in the most sensible and time-efficient location before they start any job. So time-to-complete accelerates, along with your customers’ satisfaction ratings.

What’s more, Service Centre personnel use historical data to plan jobs more effectively and identify potential SLA lapses. This helps them set client expectations in advance and take alternative measures to ensure your customers remain happy.

The key benefits for you are:

• A highly productive ‘virtual’ engineering team
• Better financial control thanks to enhanced planning
• More accurate matching of skills to jobs
• Sustained customer satisfaction

Talk to us about how Dynamic Scheduling could help give your customer satisfaction levels a real boost.

• Flexible Resourcing
• Intelligent Logistics
• Dynamic Scheduling